What information do we collect from users and how is it used?
The following describes the types of personal and other information we may collect about you, and how we may use and maintain that information, including, but not limited to:
- Registration. Before you can utilize certain services that we offer on SOS, we may ask that you register with SOS and provide us with your email address and/or phone number, your first and last name and other contact information and personal details. We request this information for identification purposes, to communicate with you regarding your account, and to facilitate the functioning of certain services. We may keep this information indefinitely.
- Forms. To fully utilize the services we offer, you may be required to fill out forms that will contain personal information such as your name, address, telephone number, and other personal information relevant to your medical condition, diagnosis and treatment.
- Medical Records. In order for surgeons giving second opinions regarding your health to formulate an accurate recommendation as possible, you may be required to provide us with past and current medical records, description of symptoms, a medical history and life-style descriptions.
- Correspondence. If you correspond with us via email, we may gather in a file specific to you the information that you submit. We may keep this information indefinitely.
- URL and IP addresses. Like many other websites, we collect information about users’ utilization and navigation of SOS. This information helps us to design SOS to better suit our users’ needs: SOS may track the URL that you visited before you came to SOS, the URL to which you go to next as well as your Internet Protocol (IP) address. We use your IP address to help diagnose problems with our server. Your IP address also is used to help identify you and to gather broad demographic information.
To whom does SOS disclose information about you that we collect?
SOS will not share, rent, sell or otherwise disclose any of the personally identifiable information that we collect about you, except when we have your permission or in any of the following situations:
- We may disclose information that we collect about you to our third-party contractors who perform services for us in order to provide certain services or to complete or confirm a transaction that you conduct with us.
- We may disclose the results of aggregated data about you for marketing or promotional purposes (for instance, that a certain percentage of SOS’s users are living in the United States). In these situations, we do not disclose to these entities any information that could be used to personally identify you or to marketing advertisers at all.
- We may disclose information about you as part of a merger, acquisition or other sale or transfer of our assets or business. SOS does not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this policy.
- We may disclose information about you for purposes such as to provide services available on SOS; to coordinate with insurance, reinsurance and excess or stop loss insurers; to enforce our users’ rights; to protect against actual or potential fraud; to resolve user inquiries or disputes; to receive payments; to carry out our business; to protect the confidentiality or security of our records; to administer preventive health and case management programs; to enable our service providers to perform marketing services on our behalf and inform users about our own products or services; to comply with federal or state laws and other applicable legal requirements.
- Moreover, we may be legally obligated to disclose information about you to the government or to third parties under certain circumstances, such as in connection with illegal activity on our website or to respond to a subpoena, court order or other legal process. We reserve the right to release information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate.
If you use SOS or SOS’s services outside of the United States, information that we collect about you may be transferred to servers outside the United States and maintained indefinitely. By allowing us to collect information about you, you consent to such transfer and processing of your data.
What is our policy on children users of our Site?
The surgeons at SOS are trained to treat adolescent spinal conditions, as that is a routine part of their current practice. Very frequently, a second opinion will be obtained for a pediatric stress fracture (spondylolysis) or adolescent spinal deformities (scoliosis or kyphosis). We do not knowingly collect or maintain personally identifiable information from persons under 13 years old, and no part of our SOS is directed to persons under 13. If you are under 13 years of age, please do not access our website at any time or in any manner. This must be done by a parent or legal guardian. We welcome pediatric second opinions but need to have a parent or guardian as a means of communication and correspondence.
What law governs my use of SOS and the website’s services?
How to contact us?
Additional Information About This Privacy Statement